I worked as a Quality Assurance Analyst in one of the leading Business Process Outsourcing companies in the Philippines for more than three years. As a QAA, our main job is to teach and guide our agents on how to properly communicate in English to our clients. I also had an experience working as an ESL teacher at BIBO Global Opportunity for a year. Our main role is to teach English to students from various levels. I also got the chance to facilitate students for a mock IELTS examination and provide them with real time feedback and coaching.